Platform Features

Powerful WhatsApp Messaging Features

Everything you need to build exceptional WhatsApp experiences for your customers

Templates

Create and manage WhatsApp templates with ease

Design, submit, and track approval status for your message templates. Support for text, media, and interactive components.

  • One-click template submission to Meta
  • Template performance analytics
  • Dynamic variable support
// Create new template
POST /api/v1/templates
{
"name": "appointment_reminder",
"content": "Hi {{1}}, reminder for your appointment on {{2}}."
}
Template Manager
Welcome
Approved
Order Update
Approved
Payment
Pending
Template Editor
Header: Appointment Confirmation
Body: Hi {{1}}, this is a reminder for your appointment on {{2}} at {{3}}. Please reply YES to confirm.
Footer: Reply STOP to unsubscribe
Opt-out Guard

Respect user preferences with automated opt-out management

Automatically handle user opt-out requests and maintain compliance with WhatsApp's messaging policies to protect your business.

  • Automatic opt-out keyword detection
  • Customizable opt-out confirmation messages
  • Opt-out analytics and reporting
// Check opt-out status
GET /api/v1/contacts/status/+1234567890
{
"phone": "+1234567890",
"opted_out": false,
"last_message_date": "2023-01-15T14:30:45Z"
}
Opt-out Dashboard
Opt-out Statistics
98.7%
Retention Rate
1.3%
Opt-out Rate
Mon Tue Wed Thu Fri Sat
Common Opt-out Reasons
65% Too frequent
25% Not relevant
10% Other
Rate-Limit

Intelligent message rate limiting

Automatically manage message throughput to ensure optimal delivery while staying within WhatsApp's guidelines and preventing account restrictions.

  • Configurable rate limits by template type
  • Automatic queue management and prioritization
  • Burst capacity of 50 messages per second
// Configure rate limits
PUT /api/v1/settings/rate-limits
{
"marketing_templates": 10,
"utility_templates": 30,
"authentication_templates": 50
}
Rate Limit Monitor
Current Throughput
Healthy
23/s
Current Rate
50/s
Maximum Rate
50/s
0/s
Queue Status
Marketing
1,254
Utility
487
Auth
12
Audit Logs

Comprehensive message delivery tracking

Track every step of the message lifecycle with detailed audit logs. Monitor deliveries, reads, and responses to optimize your messaging strategy.

  • Detailed message delivery status tracking
  • User interaction analytics
  • Exportable logs for compliance and reporting
// Retrieve message logs
GET /api/v1/logs/messages?limit=10
{
"total": 1432,
"messages": [
{
"id": "msg_7f9s8d7f6",
"status": "delivered",
"timestamp": "2023-01-15T14:30:45Z"
},
...
]
}
Audit Log Explorer
Message Status Summary
Last 24 hours
5,432
Sent
5,102
Delivered
3,876
Read
954
Replied
Recent Messages
+1 (555) 123-4567 Delivered
Welcome template • 2 minutes ago
+1 (555) 987-6543 Read
Order confirmation • 5 minutes ago
+1 (555) 789-0123 Replied
Support template • 12 minutes ago
+1 (555) 456-7890 Failed
Payment reminder • 18 minutes ago

Ready to transform your WhatsApp messaging?

Get started with ChatCrux today and experience hassle-free WhatsApp messaging for your business.

Start Free Trial Book Demo
99.9%
Uptime SLA
≤800ms
p95 Latency
50/s
Burst Capacity
10M+
Monthly Messages
SOC 2 Compliant
GDPR Ready